*****ing DSTV subscribers
After coming back from holiday my dstv was disconnected and i made a payment into their account of R983. A day later they disconnect me saying i need to pay R347 . Spoke to a customer centre agent Mbabalwa who said i requested a reversal of R1300 from my account which i didnt do especially that i deposit directly into the account and not debit order as the agent claimed. After consulting her team leader she comes back to the phone and mentions hermans requested a reversal as i chsnged banking details. Now ive never gone the debit order route coz ive never found the need too. Then ive never changed my bank account last 10 yrs. So whose *****ing this money dstv? Now you refuse to reinstate my account till i make a pymt....what have you done with what i paid.
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Please be advised that your method payment is cash and not Debit Order.
On the 13\01\2029 we received a payment of R236.87, however, the payment was duplicated. Our Finance team picked up the error and reversed the duplicate payment. As a result, your services were disconnected as the account went into arrears.
Kindly note that your account is currently up-to-date, and the Reconnection fee has been reversed.
On the 11\02\2020 you will make a payment of R939.00 to cover your next month's subscription.
Kind regards
DStv: Hello Peter Team
Best regards,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Please be advised that your method payment is cash and not Debit Order.
On the 13\01\2029 we received a payment of R236.87, however, the payment was duplicated. Our Finance team picked up the error and reversed the duplicate payment. As a result, your services were disconnected as the account went into arrears.
Kindly note that your account is currently up-to-date, and the Reconnection fee has been reversed.
On the 11\02\2020 you will make a payment of R939.00 to cover your next month's subscription.
Kind regards
DStv: Hello Peter Team
Best regards,