*****ing customers with unjustified penalties due to staff negligence

Called DSTV and requested them to change dstv payment dates to align to my payday, it was only changed a month later and worst of it, they switched dstv off 4 days before payment due date and informed me that I must pay pro-rata and subscription package. The consultant I spoke to never mentioned anything about pro-rata payment and this is customer misinformation which resulted is late payment penalties. This is therefore mulpractice by dstv and taking advantage of underprivileged customers, this practice is unacceptable and they are ripping customers apart by making extra profits for things their staff who is trained by dstv do intentionally.

This is discussing and the highest level of mulpractice!