*****elent Account Under my name

Last year around April/May i made an application for 2 explorer decoders on price lock, needless to say it was a rather tedious process from my information been captured incorrectly, to my services not being activated as requested& the list goes on. I was contacting the customer service every other day to have them fix their mess, upon speaking to an agent at one point i was made aware that there were 2 accounts under my name& the individual is residing in the Mpumalanga area. I told the agent that i do not know this person nor do i have 2 account under my name. my query was not being taken seriously as it should be because this mean that this is *****. I kept calling the customer number throughout until one of the agents at the price lock department reassured me that this will not have any impact on my monthly payments& i shouldn't worry about it. I then left the issue despite them continuing to get my debit order date wrong, not debiting at all& my monthly payment going up every month. I then continued to do EFT payments as i didn't want my account to be in arrears. Over a month ago someone claiming to be calling from the investigative department said that my issue was resolved& my normal pricelock amount of R668 will be going off my account going forward. This was not the case& my amounts keep going up every month, i also found out that the ********** account was still under my name& the issue was in fact not resolved. Since then I've been using my airtime to call the customer care line& have had no assistance thus far. I need someone at multichoice to resolve this matter& do it right!