JG
Jacques G
1 reviews | Active since Dec 2021
03 Dec 2021, 11:40
***** with double billing
Ive Purchased my Explora on the 10/11/2021 They billed me R632 ive paid the R632 on the 1/12/2021 they billed me R1009 on the 2/12/2021 they billed me R2586 i only have my decoder for less than one month an they have billed me R4227 , only to use my Explora.
My Box Office isnt working my Catchup isnt working ive waisted almost 2000minutes of airtime phoning them trying to solve this they keep placing me on hold , ive wasted 3 hours and still no answer on one of the calls.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Dec 2021, 15:34Hi Jacques,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2021, 15:34
Official
Hi Jacques,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Dec 2021, 16:03Hi Jacques,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried to contact you on your mobile number *** with a *** however we could not get hold of your.
Please note that the only payments reflects on the system is the amount of R632.00 paid on 10/11/2021 and the payment of R1009.00 paid on the 01/12/2021.
You may please provide us with a proof of payment for the payment of R2586.00 for us to investigate. You may send the proof of payment to ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried to contact you on your mobile number *** with a *** however we could not get hold of your.
Please note that the only payments reflects on the system is the amount of R632.00 paid on 10/11/2021 and the payment of R1009.00 paid on the 01/12/2021.
You may please provide us with a proof of payment for the payment of R2586.00 for us to investigate. You may send the proof of payment to ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Dec 2021, 16:03
Official
Hi Jacques,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried to contact you on your mobile number *** with a *** however we could not get hold of your.
Please note that the only payments reflects on the system is the amount of R632.00 paid on 10/11/2021 and the payment of R1009.00 paid on the 01/12/2021.
You may please provide us with a proof of payment for the payment of R2586.00 for us to investigate. You may send the proof of payment to ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried to contact you on your mobile number *** with a *** however we could not get hold of your.
Please note that the only payments reflects on the system is the amount of R632.00 paid on 10/11/2021 and the payment of R1009.00 paid on the 01/12/2021.
You may please provide us with a proof of payment for the payment of R2586.00 for us to investigate. You may send the proof of payment to ***
Kind Regards,
DStv: Hello Peter Team
Best regards,