***** when changing debit order - not recognised as *****

On 15 March 20179 (R2362.00), 15 April 2017 (R2452.00), 15 May 2017 ( R2452.00) and 15 June 2017 (R2452.00) were debited by Multichoice to my husband’s account. The debit order was supposedly changed from Standard Bank to Investec Bank, but the correct debit order is still at Standard Bank. Investec Bank reversed the May and June amounts but not the earlier amounts for March and April. This amounts to R4814 that has not been refunded. I have contacted Multichoice Midrand on numerous occasions and had good service from the Midrand agency, but they have had no service from Multichoice Headoffice. Multichoice has no record of the transactions on their system so the bank records were given to them to prove the payment. Although the Midrand Branch has given the Headoffice all the information no action has happened for the past 3 months. It has still not been resolved. There was not a ***** case opened as Multihoice says it was an error. However after the reversal of the funds in June there was no further debit to the account. Still no communication from Multichoice to today 8 September 2017