QK
Quintin K
1 reviews | Active since Jun 2015
10 Jun 2015, 13:47
*****/Theft
My wife and I left the country on a foreign assignment to Germany earlier this year at different times. I left at the end of January 2015 and because of work requirements my wife left early April 2015. So, being a DSTV premium subscriber I phoned the helpdesk in Port Elizabeth prior to my departure during the month of January and arranged that the package be migrated to the DSTV Compact suite thereby using the balance of the debit order funding for the next two months and leaving my wife with at least some TV to watch. All good, sounded like a plan. At the end of March 2015 (exactly to plan) the DSTV service switched off and my wife subsequently packed the decoder away until we return mid next year.<br> <br> On 1 May this year my account in SA was debited with the full amount of R673.00 without anybody requesting it. I telephoned the helpdesk from Germany three times now and each time I am assured that the calls are recorded and that positive identification is required before services will be activated. Nothing seems to happen. Now, my account has been changed to Compact and a balance of R403.77 is reflecting. If anybody can help me please. Surely this is *****? I want my money back DSTV.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Jun 2015, 10:49Hello QKNIGHT,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your account is reflects a credit balance. This credit will remain on your account until you request your service to be reactivated.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your account is reflects a credit balance. This credit will remain on your account until you request your service to be reactivated.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply12 Jun 2015, 10:49
Official
Hello QKNIGHT,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your account is reflects a credit balance. This credit will remain on your account until you request your service to be reactivated.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your account is reflects a credit balance. This credit will remain on your account until you request your service to be reactivated.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,