1 reviews | Active since Dec 2010
***** **** to ****** money from viewers
I hardly watch DSTV so I have to lower package to watch the news.DSTV has over the past 12 years ****** me on many occasions costing me expensive phone calls and bank records to get my refunds.Today I called the call centre and had the most useless person called Nombuso Zumu that took my call.She wasted 25 minutes of my time arguing and telling me why I cannot watch DSTV today.I told her that the online dstv system is problemtatic and that I want to pay now online and she was unable to assist.She treated me like a street vendor from Zimbabwe not knowing that the customer pays her salary to be useless.This is the norm with DSTV as per firing CEOS like its out of fashion.I hate DSTV service and the monopoly they hold in ZA.I will start a social media campaing to force the Minister to look at new players so the DSTV fat cats can go on a diet from their ivory tower.DSTV Service and customer care is a discgrace and getting worse every day.I mean,how can you rob people daily to build DSTV Empires in Randburg.You give nothing back,,,just *****.Very unhappy customer who is forced to be one.***
It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.
We have escalated the agent to higher management to ensure that the same thing doesn't happen again.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.
We have escalated the agent to higher management to ensure that the same thing doesn't happen again.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
