tM
thembakazinjabulo M

1 reviews | Active since Sept 2009

17 Oct 2022, 12:28

***** on my bank account and ***** on my dstv account by dstv

On the 7th of July I was sold dstv premium with extra view with 400 gigs of data for R999. The first month they deducted R1144 I enquired about it and was told it was because of showmax and cancellation fees that were not supposed to be there they refunded me the money went back into my account. In august the same thing happened and I was told the price lock department captured the deal incorrectly again I was refunded on the 15th of September 2022. After the refund I was assured that everything was captured correctly now and they would deduct R999 every month. For September the deducted R964 which made me believe all was sorted finally. Last week I got an sms that they would deduct R1300 and I immediately called them to find out they said they would escalate it and fix it. I told them if they don’t that means they sold me lies and are *****ing from me and if that’s the case I can no longer have a relationship with them as I’ve been a client for more than 16 years and have never experience this and they’ve never ****, they should rather cancel the deal and I’ll move on as in any case DSTV has lowered its standards there’s hardly anything to watch. I was promised on Friday it would be fixed. On the 15th the dedicated the R1300 and when I phoned today I was told I would have to pay that amount and there’s no fixing no changing. So today I cut ties with multichoice I can not live in a country with so much *******ion and keep quiet about it and be a victim. Ever since this problem I’ve had to spend so much money on telephone calls and empty promises. I will use the money for data and watch broken silence, YouTube and Netflix. Dstv can miss my money, they must try other clients

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Oct 2022, 12:30
Official
Hi Thembakazinjabulo, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
tM
thembakazinjabulo M's update19 Oct 2022, 17:36
Reviewer Update
I am baffled by the insistence of keeping my account and charging me ********** amounts when I have made abundantly clear that I am not accepting this *****. Please forward the ombudsman for this so I can report it.