***** on my account

An additional decoder was added onto my name by Chris according to an agent I spoke to in 2018. I have been calling following up on the case and paying my monthly premium. In October 2019 my connection got cut off and when I called on the 11th of October I was assisted by Lazarus who told me that no case was logged hence I didn't get a call from the ***** team and they cant reconnect me. I called on the 12th and the guy I spoke to said that nothing was logged. again he said they will log the call. On the 14th I called again and spoke to Whitney who wouldn't give me her surname and said that I must go to a walk in center as she was instructed by her team leader. I then asked to speak to that team leader and Whitney said that the team leader has left I then asked for another leader she then said that I wont be able to speak to one as they are all busy.

The service I am getting from Multichoice is disappointing because I am not getting help and my kids are miserable at home while Multichoice isn't willing to resolve this issue.