***** ON MY ACCOUNT

I have not had DSTV for over a year. Today R1167 was deducted from my account. When I called in I got someone on the line who said that a Walka device had been activated. I requested information on who had activated this service as I had never once called in. She advised that she would put me on hold and get a manager to speak to me, For 10 minutes I held on the line (from my cell phone, so I paid for every second of the call) only to be told the manager is busy on another call. I called back later and spoke to a Pumzele, advised of my issue and told her that I wanted to speak to a manager, once again told her I was on my cell phone, again she did not offer to call me back. When I told her not to put me on hold she started to get cheeky and said \have I put music in your ear?"she decided to put me on mute and again made me to wait for over 12 minutes until I eventually put down. I called again"