1 reviews | Active since Sept 2016
***** on a large scale
<p>Reference no ********** . We have for 6 weeks now been trying to get Dstv to tell me who and how my FNB bank account was being debited by another person to pay for their Dstv fees. They have the persons cell number and contact number who has being debiting and benefiting from these debits but nothing is being done. My account with DSTV is up to date and all in order and nothing BUT nothing gets done.</p> <p> </p>
Dear Paul
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Paul
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Paul Hartigan
According to our records we have only collected the amount due on your DStv account for the month of September 2016. The 2 x R345 doesn't reflect on our end for this reason, we require your proof of payment for further investigation.
We are unable to locate the proof of payment that Mary Hartigan sent to Thabang Mamogobo. We requested her to provide us with the proof of payment and a copy of your bank statement reflecting the extra amount debited from your account and send it to ***.
You will then receive a case reference number. Once you have the case reference number, please respond with the number privately so we can trace your proof of payment.
Further we are unable to see the above reference number you quoted on your enquiry. Kindly respond with the reference number privately.
As soon as we receive the Proof of Payment, we will assist accordingly.
We awaiting your response.
Regards
Elna
Best regards,
Dear Paul Hartigan
According to our records we have only collected the amount due on your DStv account for the month of September 2016. The 2 x R345 doesn't reflect on our end for this reason, we require your proof of payment for further investigation.
We are unable to locate the proof of payment that Mary Hartigan sent to Thabang Mamogobo. We requested her to provide us with the proof of payment and a copy of your bank statement reflecting the extra amount debited from your account and send it to ***.
You will then receive a case reference number. Once you have the case reference number, please respond with the number privately so we can trace your proof of payment.
Further we are unable to see the above reference number you quoted on your enquiry. Kindly respond with the reference number privately.
As soon as we receive the Proof of Payment, we will assist accordingly.
We awaiting your response.
Regards
Elna
Best regards,
Hi Elna
Where are all the emails I sent to - ********** On each occassion attached were
the bank statements and they reflect the two debits on the 29th july and 30th August and I sent a copy of my ID.
First one sent on 31st August at 16.22. Second one sent on 5th Sept at 11;19. The third one sent 14th September at 14.05 Wednesday . Fourth one sent to ********** on 15th September at 05.05.
Below is a copy of a mail received on the 16th from Thabang.
From: Thabang Mamogobo **********
Sent: 16 September 2016 14:40
To: Paul Hartigan ********** />Subject: RE: FW:
Good day
Mr Hartigan I would like to inform you that I’ve been waiting for a response from the First escalation I did I haven’t received feedback on this matter I assumed they have contacted you of which from your emails I realised this has not been resolved.
I have re-escalated to a different department Risk and ***** today. I’m waiting for a response with reference number I will give feedback the minute I receive feedback from them.
For now I need you to patiently bear with us,we on to this matter with urgency.
Regards
Thabang
We queried again on 22nd and 28th. What more can we do to get this sorted.
Somebodys dstv account - acc 59 671 284 is being paid from My FNB bank account.
My dstv account - acc 14 519 378 is being paid via debit order every month from my wifes account.
I await your responses.
Thanks
Hi Elna
Where are all the emails I sent to - ********** On each occassion attached were
the bank statements and they reflect the two debits on the 29th july and 30th August and I sent a copy of my ID.
First one sent on 31st August at 16.22. Second one sent on 5th Sept at 11;19. The third one sent 14th September at 14.05 Wednesday . Fourth one sent to ********** on 15th September at 05.05.
Below is a copy of a mail received on the 16th from Thabang.
From: Thabang Mamogobo **********
Sent: 16 September 2016 14:40
To: Paul Hartigan ********** />Subject: RE: FW:
Good day
Mr Hartigan I would like to inform you that I’ve been waiting for a response from the First escalation I did I haven’t received feedback on this matter I assumed they have contacted you of which from your emails I realised this has not been resolved.
I have re-escalated to a different department Risk and ***** today. I’m waiting for a response with reference number I will give feedback the minute I receive feedback from them.
For now I need you to patiently bear with us,we on to this matter with urgency.
Regards
Thabang
We queried again on 22nd and 28th. What more can we do to get this sorted.
Somebodys dstv account - acc 59 671 284 is being paid from My FNB bank account.
My dstv account - acc 14 519 378 is being paid via debit order every month from my wifes account.
I await your responses.
Thanks
Enquiry Reference Number :
***
Dear DStv Customer,
Thank you for contacting us. To keep track of your query, we’ve created a reference number for you.
We are committed to resolving your query and you can expect a response within 24 hours.
While you wait, why not have a look at what is hot on TV by clicking here, or find out more about managing your account quickly and easily with self service.
Chat to you soon,
MultiChoice Team
Enquiry Reference Number :
***
Dear DStv Customer,
Thank you for contacting us. To keep track of your query, we’ve created a reference number for you.
We are committed to resolving your query and you can expect a response within 24 hours.
While you wait, why not have a look at what is hot on TV by clicking here, or find out more about managing your account quickly and easily with self service.
Chat to you soon,
MultiChoice Team
NOW ANOTHER DEBIT ON THE 29/09/2016.WE WANT THIS SORTED ASAP!
Enquiry Reference Number :
***
Dear DStv Customer,
Thank you for contacting us. To keep track of your query, we’ve created a reference number for you.
We are committed to resolving your query and you can expect a response within 24 hours.
While you wait, why not have a look at what is hot on TV by clicking here, or find out more about managing your account quickly and easily with self service.
Chat to you soon,
MultiChoice Team
Enquiry Reference Number :
***
Dear DStv Customer,
Thank you for contacting us. To keep track of your query, we’ve created a reference number for you.
We are committed to resolving your query and you can expect a response within 24 hours.
While you wait, why not have a look at what is hot on TV by clicking here, or find out more about managing your account quickly and easily with self service.
Chat to you soon,
MultiChoice Team
NOW ANOTHER DEBIT ON THE 29/09/2016.WE WANT THIS SORTED ASAP!
Whats New. its been 36 hours . So much for the promised response in 24 hours. Thanks DSTV!!!!!!. you are losing customers quickly.
Whats New. its been 36 hours . So much for the promised response in 24 hours. Thanks DSTV!!!!!!. you are losing customers quickly.
so still to date no contact with us no money back and no reply to e mails. Think it is time to take this further
so still to date no contact with us no money back and no reply to e mails. Think it is time to take this further
Dear Paul Hartigan
Apologies for the delayed feedback and for the inconvenience caused .
We have transferred the amounts debited [R345 X2] for July and August to your DStv account. The account is now in credit of R-690.00.
Going forward please consult with your bank and stop the debits with them. We are unable to stop them on our end since they're stop orders not debit orders.
Further you have an option of leaving the credit into your DStv account and pay less R690.00 for your next subscription, however should you want a refund do let us know and please note that a refund takes 7 working days to be processed.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
Dear Paul Hartigan
Apologies for the delayed feedback and for the inconvenience caused .
We have transferred the amounts debited [R345 X2] for July and August to your DStv account. The account is now in credit of R-690.00.
Going forward please consult with your bank and stop the debits with them. We are unable to stop them on our end since they're stop orders not debit orders.
Further you have an option of leaving the credit into your DStv account and pay less R690.00 for your next subscription, however should you want a refund do let us know and please note that a refund takes 7 working days to be processed.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,