***** - Multichoice adding another account / decoder on my name

On 28/01/2018 I phoned in and tried to get assistance with signal due to very bad weather on 27/01/2018 I had no connection / view. The lady assisted me with the signal strength and the quality. She advised me to take my decoder in to a shop to get tested as it might get damaged from lightning due to the bad weather the previous night. I explained to her that my extra view is also off (meaning my extra view decoder) So it must be a signal problem according to me. Then I ended the call. This morning 29/01/2018 I checked my account to make payment but with sadness I found a very large amount outstanding on my account. I phoned Multichoice to find out why this amount has increased as I am on the DSTV exstra package and I have a fixed monthly payment due. Then I was informed that another decoder was added to my name. I questioned this and they said that it was added on 28/01/2018. How could this happen when I only phoned in to get assistance with signal and then suddenly another Explora (they say an Explora 2) been added on my name. I think that this is ***** and I want this removed from my name ASAP!!! Or I will take further action.