***** /horibble service

A month ago I was having difficulty watching movies on Catch-up. I phoned in to the call center , after unsuccessfully trying to assist me I was told the problem is with my decoder and had to take in to t the nearest DSTV agency. I took in in the following day to the Centurion Branch , after and hour's wait and me eventually helping their technician to show him the errors I was getting , he also said I must swap the decoder explora for a new one. I had to pay in R600 for this. I went home connected up the new explora and guess what same errors still. I called in to the call center again , and was eventually told the problem is to with the decoder but on DSTV side. The call center agent told me that I would be entitled for a refund on the money I had to pay in for the new decoder. I have been trying almost every second day since with different call center supervisors who promise to call me back , I even had to send them proof of payment, Their names are Mahide , Lornia , Mpila , Nosipo and many others. I was told that even a manager would phone me back but guess what no calls. DSTV makes all these promises etc. but their customer service seems to be non existent.