***** happening within DSTV

So after numerous attempts of calling the help line say that someone has changed my log in details on the self help I have still had not joy in resolving the problems. The best part is DSTV admit that they have changed the email address to someone else's and that someone else is now using my account after we have paid the full month. So now we have had no DSTV for 3 weeks as someone in their offices has given it to one of their mates to watch at our expense. DSTV has not tried to resolve this matter at all. Do we now lay a charge of ***** against DSTV and demand our money back or do we go social and see how many others they are doing this too.