fA
fatima A

1 reviews | Active since Mar 2018

30 Dec 2020, 11:44

*****

Dstv ********ly debited my account for a service that I have not received. I am wasting my airtime daily to call you for my refund that you took from my account without my permission , now you want to come give me some **** stating that i broke the contract hence you debited my account......DID YOU FORGET ABOUT THE CONSUMER PROTECTION ACT!!!!!!!! I have 7 days to change my mind, this was done in less the 24 hours where i notified multichocie that i donnot want their services, i have no active services running but you felt it was your right to debit my account!!!! how many thousand people out there are you debiting without their consent, I honestly think the hawks need to audit you guys... none of your agents know what they are talking, everyone gives me a different story. Reference number for the cancellation is ***2/I10, reference number that my funds will be in my account in 24 hrs is ***2/I15.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Dec 2020, 12:33
Official
Hi Fatima, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team