MP
Mankala P

1 reviews | Active since Jul 2020

22 Jul 2020, 10:27

*****

I called dstv to downgrade the package in June and it was done, the amount R664 was debited.. And in July few days before the debit order I got a reminder that the next payment is R1244. I called to find out what was that for, I was told that the package was scheduled for upgrade I don't know why n when by who...i called again after the debit order went through...i was told that my package was on premium and it was done via an dstv app, I can't access that platform when I try to chech my statement or anything but somewhere out there some one has access to my account...before it was the problem with dstv app now... Some one had access to it when I the account holder couldn't access the app..what happened to confidentiality of clients information...people out there are watching dstv without paying and the Dstv app now...cinsultants at multichoice are doing shaddy staff with our hard earned money.. Lately ppl salaries are affected we trying to cut down on other staff and what do they do.. They ***** from us...i was told I would get a call from the manager even today I haven't heard from dstv...I regret the day I ordered dstv.. I hate their shaddy ways of doing business...day light *******...

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Jul 2020, 10:34
Official
Hi Mankala,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team