***** DSTV "free" upgrade

The pain and suffering DSTV has caused me this past week has been unimaginable. So a while ago I recieved a free upgrade on my package. after noticing my "next debit amount" change, I logged onto the chat and asked the consultant what that aount was about. She assured me that it's just there and nothing to worry about, my package will return to normal and I should text back should i have problems. On the 28th I text again and another consultant tells me that my package has been returned to normal so i shouldnt worry. Yesterday a debit goes off for an amount that isnt my package. Mind you, Im unemployed and the money in my account is enough for all my debits. But now due to the fact that these ass wipes took money that doesnt belong to them, my life cover didnt get any money and if i miss payments, i dont qualify for my benefits. Contacted another consultant and they assure me i have been refunded and the money should be in my account in the next hour or so. Am STILL fighting with them as we speak to return my money. Now, These people dont understand that every Clients situation is different and they dont know our struggles. They play with our money, provide ****py service, then claim to be the best. These people have given me grief so much and i dont even want to be part of their members anymore. Not helpfull at all. I am extremely disappointed. So many of my family members and friends are going through this with them and we have had enough!!!