MF
Mandla F
1 reviews | Active since Sept 2013
26 Feb 2022, 08:35
***** (disgusting)- Subscription Cancelled but they still Debit from my Bank Account.
I gave instruction to Multichoice for my account/subscription to be completely cancelled last year already and they advised that this was done successfully, but today the debit other went off, This is extremely disgusting and is costing us a lot of money as we have to always reverse the transaction incurring charges.
This is reoccurring as it is not the first time they do this and I always have to notify them but no action is take.
I will not advise people to use Multichoice, Netflix is way much better as it i extremely easy to stop and resume without them charging you falsely.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
26 Feb 2022, 09:38Hi Mandla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Feb 2022, 09:38
Official
Hi Mandla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MF
The matter has not been resolved even today, this is what we call poor customer service.
I will not recommend DStv Multichoice to anyone, I think other service providers offer good customer service and prompt to resolving issues, not this - how can I cancel my subscription months back and you deduct months after - this says a lot about DStv Multichoice processes things are not in order and their processes are not in synch and this is ***** there is no other word for this, who is going to pay for the charges after the reversal and the inconveniences this has caused , is Multichoice going to cover this charges?????
disgusting.....
Mandla F's updateReviewer Update
27 Feb 2022, 08:48 ***** (disgusting)- Subscription Cancelled but they still Debit from my Bank Account.
Extremely Poor customer service - Matter Still not resolved.
Extremely Poor customer service - Matter Still not resolved.
The matter has not been resolved even today, this is what we call poor customer service.
I will not recommend DStv Multichoice to anyone, I think other service providers offer good customer service and prompt to resolving issues, not this - how can I cancel my subscription months back and you deduct months after - this says a lot about DStv Multichoice processes things are not in order and their processes are not in synch and this is ***** there is no other word for this, who is going to pay for the charges after the reversal and the inconveniences this has caused , is Multichoice going to cover this charges?????
disgusting.....
MF
Mandla F's update27 Feb 2022, 08:48
Reviewer Update
***** (disgusting)- Subscription Cancelled but they still Debit from my Bank Account.
Extremely Poor customer service - Matter Still not resolved.
Extremely Poor customer service - Matter Still not resolved.
The matter has not been resolved even today, this is what we call poor customer service.
I will not recommend DStv Multichoice to anyone, I think other service providers offer good customer service and prompt to resolving issues, not this - how can I cancel my subscription months back and you deduct months after - this says a lot about DStv Multichoice processes things are not in order and their processes are not in synch and this is ***** there is no other word for this, who is going to pay for the charges after the reversal and the inconveniences this has caused , is Multichoice going to cover this charges?????
disgusting.....
MF
Mandla F's updateReviewer Update
28 Feb 2022, 13:17No help whatsoever from DStv (MultiChoice) after days this to me means they are not willing to reimburse my money. If I am not subscribed to your service, how do you charge me in the first place?????
DStv (MultiChoice) - Can I please have my money back, I didn't consume any of your services therefore this is *******.
DStv (MultiChoice) - Can I please have my money back, I didn't consume any of your services therefore this is *******.
MF
Mandla F's update28 Feb 2022, 13:17
Reviewer Update
No help whatsoever from DStv (MultiChoice) after days this to me means they are not willing to reimburse my money. If I am not subscribed to your service, how do you charge me in the first place?????
DStv (MultiChoice) - Can I please have my money back, I didn't consume any of your services therefore this is *******.
DStv (MultiChoice) - Can I please have my money back, I didn't consume any of your services therefore this is *******.