***** Committed horrible service

I would like to lay a formal complaint with Multichoice DSTV. I called on the 2 June 20201 to cancel the extra view and requested for my money to be paid back for all the months paying the extra view that was not activate and not used however they never called me back and gave the money back after requesting to speak to the manager I am still waiting for a call back. Now when I paid the normal payment of R345 as the month before they telling me that I need to pay R317 after I paid a payment of R345 for a service that I did not request via email or via a call. Why would they add something to my account without my permission. I need my service activated and this extra they want me to pay canceled as I didn't request it. I want my money back and my service activated now. I need you to call be back and refund my money and tell me why they charging me for a service that I didn't request at all. I am so fed up with this nonsense every month there is something different.