CS
Clayton S
1 reviews | Active since Jul 2011
13 Apr 2020, 12:19
***** BY Multichoice
I have been trying to contact DSTV contact centre since February with the issue below but every-time when their consultants could not give me answers and I requested to speak to the managers/supervisors they would drop calls on me, other would tell me there are no managers available. One of the last person I spoke to pretended to be a Manager ( Lerato Kgapthola) . My query was that according to the following clause (Cause 8 Which states that "We will provide the Service to you on a pre-paid basis")my services are prepaid so why then do I owe DSTV around R600 while my monthly installment is R399. In Feb I spoke to one of the consultants who told me it a mistake and it will be rectified and I that I could continue to pay as normal they will open my services which they never did. I paid for Feb and I never got a full service
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
13 Apr 2020, 12:34Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Apr 2020, 12:34
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Apr 2020, 13:24Hi Clayton,
Kindly note that we tried to contact you on the number *** but we could not get hold of you.
We have gone through your account and noticed the following,
On the 16th of December, you paid R333.16 but before this payment, you had an outstanding amount of R64.35 this left you with a credit of R268.81. This credit was enough to cover your service until the 1st of January 2020.
Your account continued being active from the 2nd of January until the 4th of February (R399.00 for the period 02/01/20 to 01/02/20 and R41.28 for the period 02/02/20 to 04/02/20). Unfortunately, we did not receive the payment on the 2nd of January resulting in an outstanding amount of R440.28, when you paid R390.00 on the 10th of February, it went into paying a portion of the R440.28 outstanding amount.
Regards
Kagiso
Kindly note that we tried to contact you on the number *** but we could not get hold of you.
We have gone through your account and noticed the following,
On the 16th of December, you paid R333.16 but before this payment, you had an outstanding amount of R64.35 this left you with a credit of R268.81. This credit was enough to cover your service until the 1st of January 2020.
Your account continued being active from the 2nd of January until the 4th of February (R399.00 for the period 02/01/20 to 01/02/20 and R41.28 for the period 02/02/20 to 04/02/20). Unfortunately, we did not receive the payment on the 2nd of January resulting in an outstanding amount of R440.28, when you paid R390.00 on the 10th of February, it went into paying a portion of the R440.28 outstanding amount.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply13 Apr 2020, 13:24
Official
Hi Clayton,
Kindly note that we tried to contact you on the number *** but we could not get hold of you.
We have gone through your account and noticed the following,
On the 16th of December, you paid R333.16 but before this payment, you had an outstanding amount of R64.35 this left you with a credit of R268.81. This credit was enough to cover your service until the 1st of January 2020.
Your account continued being active from the 2nd of January until the 4th of February (R399.00 for the period 02/01/20 to 01/02/20 and R41.28 for the period 02/02/20 to 04/02/20). Unfortunately, we did not receive the payment on the 2nd of January resulting in an outstanding amount of R440.28, when you paid R390.00 on the 10th of February, it went into paying a portion of the R440.28 outstanding amount.
Regards
Kagiso
Kindly note that we tried to contact you on the number *** but we could not get hold of you.
We have gone through your account and noticed the following,
On the 16th of December, you paid R333.16 but before this payment, you had an outstanding amount of R64.35 this left you with a credit of R268.81. This credit was enough to cover your service until the 1st of January 2020.
Your account continued being active from the 2nd of January until the 4th of February (R399.00 for the period 02/01/20 to 01/02/20 and R41.28 for the period 02/02/20 to 04/02/20). Unfortunately, we did not receive the payment on the 2nd of January resulting in an outstanding amount of R440.28, when you paid R390.00 on the 10th of February, it went into paying a portion of the R440.28 outstanding amount.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Apr 2020, 13:27Hi Clayton,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply13 Apr 2020, 13:27
Official
Hi Clayton,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
CS
Clayton S's updateReviewer Update
13 Apr 2020, 13:33Hi Karabo
Yes I had one missed call few minutes ago, my question why did my account continue to be active in January while it was supposed to be prepaid? Did you make an arrangement with me that it will continue to be non-prepaid in January because it 's against what clause 8 of your contract says to provide me with a prepaid service? And if you have never made an arrangement with me while according to my understanding the services were not supposed to be available and never used it why should i then pay for it. You can contact me again I will make sure I have my phone with me from now on
Yes I had one missed call few minutes ago, my question why did my account continue to be active in January while it was supposed to be prepaid? Did you make an arrangement with me that it will continue to be non-prepaid in January because it 's against what clause 8 of your contract says to provide me with a prepaid service? And if you have never made an arrangement with me while according to my understanding the services were not supposed to be available and never used it why should i then pay for it. You can contact me again I will make sure I have my phone with me from now on
CS
Clayton S's update13 Apr 2020, 13:33
Reviewer Update
Hi Karabo
Yes I had one missed call few minutes ago, my question why did my account continue to be active in January while it was supposed to be prepaid? Did you make an arrangement with me that it will continue to be non-prepaid in January because it 's against what clause 8 of your contract says to provide me with a prepaid service? And if you have never made an arrangement with me while according to my understanding the services were not supposed to be available and never used it why should i then pay for it. You can contact me again I will make sure I have my phone with me from now on
Yes I had one missed call few minutes ago, my question why did my account continue to be active in January while it was supposed to be prepaid? Did you make an arrangement with me that it will continue to be non-prepaid in January because it 's against what clause 8 of your contract says to provide me with a prepaid service? And if you have never made an arrangement with me while according to my understanding the services were not supposed to be available and never used it why should i then pay for it. You can contact me again I will make sure I have my phone with me from now on
CS
Clayton S's updateReviewer Update
13 Apr 2020, 13:35Hi Sorry, meant to say Kagiso. My apologies..
CS
Clayton S's update13 Apr 2020, 13:35
Reviewer Update
Hi Sorry, meant to say Kagiso. My apologies..
CS
Clayton S's updateReviewer Update
13 Apr 2020, 13:54Can you please let me know if your services are pre-paid or not? Because I have been using DSTV for the past 5 years and there was never at any point where my service were available which I didn't pay. So please make me understand why would you say my dstv was active in January while I never paid for it to active?
CS
Clayton S's update13 Apr 2020, 13:54
Reviewer Update
Can you please let me know if your services are pre-paid or not? Because I have been using DSTV for the past 5 years and there was never at any point where my service were available which I didn't pay. So please make me understand why would you say my dstv was active in January while I never paid for it to active?
CS
Clayton S's updateReviewer Update
14 Apr 2020, 20:58Hi, Will I get my response anytime soon? Or you also not able to answer my questions same as your fellow colleagues who were also not able to since February when I started to inquire about this issue? Cause 8 of the Policy Document I got from one of your colleagues says " We will provide the Service to you on a pre-paid basis " So what are you saying??
CS
Clayton S's update14 Apr 2020, 20:58
Reviewer Update
Hi, Will I get my response anytime soon? Or you also not able to answer my questions same as your fellow colleagues who were also not able to since February when I started to inquire about this issue? Cause 8 of the Policy Document I got from one of your colleagues says " We will provide the Service to you on a pre-paid basis " So what are you saying??
CS
Clayton S's updateReviewer Update
14 Apr 2020, 21:19Right to Fair, Just and Reasonable Terms and Conditions
Your right to refuse prohibited transactions, agreements, and terms or conditions
Suppliers are not permitted to make a transaction or agreement if the terms and conditions:
Are contrary to this Act;
Mislead or deceive consumers;
Your right to refuse prohibited transactions, agreements, and terms or conditions
Suppliers are not permitted to make a transaction or agreement if the terms and conditions:
Are contrary to this Act;
Mislead or deceive consumers;
CS
Clayton S's update14 Apr 2020, 21:19
Reviewer Update
Right to Fair, Just and Reasonable Terms and Conditions
Your right to refuse prohibited transactions, agreements, and terms or conditions
Suppliers are not permitted to make a transaction or agreement if the terms and conditions:
Are contrary to this Act;
Mislead or deceive consumers;
Your right to refuse prohibited transactions, agreements, and terms or conditions
Suppliers are not permitted to make a transaction or agreement if the terms and conditions:
Are contrary to this Act;
Mislead or deceive consumers;