***** by DSTV and not rectified in 6 months!!!
<p>In June 2015 DSTV started to deduct money from my bank account without my even having an active DSTV account. This went on until April 2016. Despite repeated efforts by me to contact their customer services department and receiving numerous reference numbers, sending my banking statements repeatedly, the matter has still not been resolved. The person answering the phone call or the email is never the same, there is no follow up of events, only false comments like "we are glad to assist you, and we will answer you shortly, and 'it was escalated to Finance' but NO one has yet spoken to me about this on the phone, even after I have given them various numbers to contact me on. I feel as if I am at a dead end street, and my shock is more than words can describe, my shock that a high profile company like DSTV can have such poor poor unacceptable customer service. Legal action seems to me the only option left.</p>
Dear Huibri Kotze
We are acknowledge receiving your enquiry. Feedback will be communicated to you as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Huibri Kotze
We are acknowledge receiving your enquiry. Feedback will be communicated to you as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Huibri Kotze
We fully understand the frustration and irritation that you may have experienced in trying so many times to get resolution from us.
A follow up request has been sent to the relevant department, feedback will be communicated as soon as more information becomes available.
Regards
Elna
Dear Huibri Kotze
We fully understand the frustration and irritation that you may have experienced in trying so many times to get resolution from us.
A follow up request has been sent to the relevant department, feedback will be communicated as soon as more information becomes available.
Regards
Elna
It has been two days now. No feedback was communicated so far. I have seen "no caller ID" calls on my phone but when I answer there was no voice on the other side. No message was left on the other occations so I am not sure if it was from DSTV. My home number also once had a missed call from a no caller ID, but no one tried again. Emails will be a sure way to get hold of me, or otherwise if you can provide me with a number to phone where I can speak to someone who knows THE WHOLE case, as dialing the customer care line always brings me to someone with no knowledge of the case and no ability to put me through to anyone who has. This should have been sorted out 6 months ago. Actually it should never have happened.
It has been two days now. No feedback was communicated so far. I have seen "no caller ID" calls on my phone but when I answer there was no voice on the other side. No message was left on the other occations so I am not sure if it was from DSTV. My home number also once had a missed call from a no caller ID, but no one tried again. Emails will be a sure way to get hold of me, or otherwise if you can provide me with a number to phone where I can speak to someone who knows THE WHOLE case, as dialing the customer care line always brings me to someone with no knowledge of the case and no ability to put me through to anyone who has. This should have been sorted out 6 months ago. Actually it should never have happened.