LK
Losareng K

1 reviews | Active since May 2014

01 Feb 2021, 13:11

***** billing

Still no feedback and you guys keep telling me that its 2021 now

Still wanting for feedback

APPALLING SERVICE AND INCORRECT BILLING AN appalling SERVICE FROM DSTV GIVEN TO A PENSIONER DURING COVID 19 PANDEMIC. HER subscription was disconnected without any form of communication nor a valid reason which then meant she had to leave the house to go SORT OUT HER ANNUAL PAYMENT ISSUE OF A PAYMENT MADE IN 2019 FOR THE YEAR 2020.AS her grand child I HAVE BEEN IN CONTACT WITH THE SERVICE PROVIDER NUMEROUS TIMES AND EVERY TIME THE CONSULTANTS PROMISE ME A CALL BACK VERY WHAT A BAD SERVICE. YESTERDAY I WAS PROMISED A CALL BACK FROM A TEAM LEADER TILL NOW I AM STILL WAITING THE TEAM LEADER'S NAME IS - Lasheen Naidu REF Sinenhlanhla ref - **********40-I60 REF - **********40-I58 I CAN ONLY IMAGINE WHAT THEY DO TO ELDERLY PEOPLE THAT DON'T HAVE ANYONE TO CALL ON THEIR BEHALF THE CONSULTANTS DON'T KNOW WHAT THEY ARE DOING BUT THE AGAIN MANAGEMENT IS JUST AS USELESS. I AM DISGUSTED AT THE SERVICE LEVEL. I HAD TO TELL THE CONSULTANT HOW TO DO HER JOB.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Feb 2021, 13:53
Official
Hi Losareng,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
LK
Losareng K's update21 Jul 2021, 12:45
Reviewer Update
Good day DSTV

PLEASE ADVISE WHEN PAYMENT WILL BE MADE i SENT THE DOCUMENT MONTHS AGO AND I WAS ASKED TO SEND THEM IN PDF WHICH I DID STILL NOTHING WAS PAID TO MY GRANS ACCOUNT. AWAITING FEEDBACK I EVEN SENT EMAIL AND CALLED NO ONE IS RESPONDING TO ME