*****, bad service and incompetence.

The worst service of them all especially after the Dstv rewards. I always check my account as I am one not to allow to be ****** by service providers. When I went into my account I found out that I owe Dstv R1053 which I don’t even know where it comes from but only to find out that they have upgraded my package to a higher one without authorisation or request hence the bigger amount. We went back and forth with them till they fixed their mess. Then all of a sudden they downgraded me to family package which when I saw I have no access to other channels which I normally watch I went in the app and upgraded now they say I owe R106.40 on top of my subscription which I upgraded to which I use to pay monthly , how possible is that? I tried to chat to them for days on messenger I am told I have to pay and is not their problem which I wonder whose problem it is as they keep on changing my packages as they wish and come claim for me to pay more, I see that as **************** as I never asked to be upgraded or downgraded as they do monthly without my knowledge and authorization.