GP
Gerhard P
1 reviews | Active since Sept 2011
14 Jul 2021, 22:53
***** , bad service
***** , bad service Have only one streaming device registered and getting repeatedly disconnected by DSTV with error that "only 2 devices allowed to stream" So who are using my account to stream and kicking me off the stream. Then you phone Call Center , complain and the reset , which takes any this for 20 - 60 min. so what ever you watched is gone or you missed a lot . I started my streaming 1 Jul 2021 and already made 22 Calls to the Call Centre .... This is how BAD the Service is !
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
15 Jul 2021, 00:25Hi Gerhard Pieters,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Jul 2021, 00:25
Official
Hi Gerhard Pieters,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GP
Gerhard P's updateReviewer Update
19 Jul 2021, 11:39Hi "DStv Hello Peter Team "
When can I expect a call or contact . or is this like the rest of the Customer Care / Support that DSTV offers .......... EMPTY .....
I have tried the :
Whatsapp group ... useless does not cover Streaming issues ,
The Call Center , waste of time and money , on call for 2 hours a day , apparently fixed and the next day the same result and the same issues reappear.. WHY ?
Online chat . another waste of Valuable time ! same as Whatsapp useless does not cover Streaming issues , and asking the same questions with no options that support the issue .
Tried the *** ....... YET another waste of energy . Send a mail for assistance / help.
5 days later receive a mail back to evaluate the "Response and Assistance" ... WOW ... still waiting the assistance / Help .
Now this is real Customer Support and Customer Care.
When can I expect a call or contact . or is this like the rest of the Customer Care / Support that DSTV offers .......... EMPTY .....
I have tried the :
Whatsapp group ... useless does not cover Streaming issues ,
The Call Center , waste of time and money , on call for 2 hours a day , apparently fixed and the next day the same result and the same issues reappear.. WHY ?
Online chat . another waste of Valuable time ! same as Whatsapp useless does not cover Streaming issues , and asking the same questions with no options that support the issue .
Tried the *** ....... YET another waste of energy . Send a mail for assistance / help.
5 days later receive a mail back to evaluate the "Response and Assistance" ... WOW ... still waiting the assistance / Help .
Now this is real Customer Support and Customer Care.
GP
Gerhard P's update19 Jul 2021, 11:39
Reviewer Update
Hi "DStv Hello Peter Team "
When can I expect a call or contact . or is this like the rest of the Customer Care / Support that DSTV offers .......... EMPTY .....
I have tried the :
Whatsapp group ... useless does not cover Streaming issues ,
The Call Center , waste of time and money , on call for 2 hours a day , apparently fixed and the next day the same result and the same issues reappear.. WHY ?
Online chat . another waste of Valuable time ! same as Whatsapp useless does not cover Streaming issues , and asking the same questions with no options that support the issue .
Tried the *** ....... YET another waste of energy . Send a mail for assistance / help.
5 days later receive a mail back to evaluate the "Response and Assistance" ... WOW ... still waiting the assistance / Help .
Now this is real Customer Support and Customer Care.
When can I expect a call or contact . or is this like the rest of the Customer Care / Support that DSTV offers .......... EMPTY .....
I have tried the :
Whatsapp group ... useless does not cover Streaming issues ,
The Call Center , waste of time and money , on call for 2 hours a day , apparently fixed and the next day the same result and the same issues reappear.. WHY ?
Online chat . another waste of Valuable time ! same as Whatsapp useless does not cover Streaming issues , and asking the same questions with no options that support the issue .
Tried the *** ....... YET another waste of energy . Send a mail for assistance / help.
5 days later receive a mail back to evaluate the "Response and Assistance" ... WOW ... still waiting the assistance / Help .
Now this is real Customer Support and Customer Care.
GP
Gerhard P's updateReviewer Update
20 Jul 2021, 10:56Why is the "DStv Hello Peter Team " not responding ?
Still waiting for the PROMISED FEEDBACK !
Still waiting for the PROMISED FEEDBACK !
GP
Gerhard P's update20 Jul 2021, 10:56
Reviewer Update
Why is the "DStv Hello Peter Team " not responding ?
Still waiting for the PROMISED FEEDBACK !
Still waiting for the PROMISED FEEDBACK !
GP
Gerhard P's updateReviewer Update
22 Jul 2021, 09:27Another 2 days have passed with no response !
WHY is that ?
DStv Hello Peter Team " . Please respond !
WHY is that ?
DStv Hello Peter Team " . Please respond !
GP
Gerhard P's update22 Jul 2021, 09:27
Reviewer Update
Another 2 days have passed with no response !
WHY is that ?
DStv Hello Peter Team " . Please respond !
WHY is that ?
DStv Hello Peter Team " . Please respond !