dN
danisile N
1 reviews | Active since Jul 2013
03 Feb 2020, 15:51
*****
I made a payment on the 27th of January and ob the 1st of February my subscription was suspended saying that I owe them but my next payment is only due on the 31st of February, I called them on the 1st and they reconnected my Dstv and today all of a sudden my Dstv is suspended and I owe the R297 which I have no idea what for because my monthly subscription is R399 and when I call their call centre they tell me I should do as I please and pay that R297. In December I had to pay R600 coz they told me it's for late payment but my payment was only late by 2days.this is *****
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Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Feb 2020, 20:48Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Feb 2020, 20:48
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Feb 2020, 21:18Hi Danisile,
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Kindly note that when you paid R450.00 on the 27th of January you had an outstanding amount of R 122.84. Your monthly charge is R399.0 + R49.00 (ShowMax) and R20.00 for the insurance, totaling to R4, this means that the was a short payment of R110.84.
Please pay R 217.19 to reconnect the account, you'll be covered until the 6th of February.
Kindly contact us on *** should you need further assistance.
Kind regards
Ntando
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Kindly note that when you paid R450.00 on the 27th of January you had an outstanding amount of R 122.84. Your monthly charge is R399.0 + R49.00 (ShowMax) and R20.00 for the insurance, totaling to R4, this means that the was a short payment of R110.84.
Please pay R 217.19 to reconnect the account, you'll be covered until the 6th of February.
Kindly contact us on *** should you need further assistance.
Kind regards
Ntando
Best regards,
DStv (MultiChoice)'s reply03 Feb 2020, 21:18
Official
Hi Danisile,
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Kindly note that when you paid R450.00 on the 27th of January you had an outstanding amount of R 122.84. Your monthly charge is R399.0 + R49.00 (ShowMax) and R20.00 for the insurance, totaling to R4, this means that the was a short payment of R110.84.
Please pay R 217.19 to reconnect the account, you'll be covered until the 6th of February.
Kindly contact us on *** should you need further assistance.
Kind regards
Ntando
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Kindly note that when you paid R450.00 on the 27th of January you had an outstanding amount of R 122.84. Your monthly charge is R399.0 + R49.00 (ShowMax) and R20.00 for the insurance, totaling to R4, this means that the was a short payment of R110.84.
Please pay R 217.19 to reconnect the account, you'll be covered until the 6th of February.
Kindly contact us on *** should you need further assistance.
Kind regards
Ntando
Best regards,