AM
Anita M
1 reviews | Active since May 2017
02 May 2020, 15:19
***** at Multichoice
Multichoice is debiting my bank account for R899.80. Please can they explain this ***** as I stopped using their services more than a year ago. I no longer live in South Africa and they are debiting my bank account. Can someone please explain this ********** act. This is not the first time this has happened. They did this last year for a couple of months. I struggled to get the debit orders reversed as Multichoice did not know what had happened. They eventually sorted it out after a long battle. I am convinced there is someone at Multichoice committing ***** by using bank accounts of previous subscribers. Please stop this and refund me my money.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
02 May 2020, 16:48Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 May 2020, 16:48
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 May 2020, 18:29Hi Anita,
Your account had an outstanding amount of R899.80 in February when it was disconnected. This outstanding amount was set as a bad debt write-off which was later charged to your account on the 8th of April 2020.
The amount was then collected via debit order on the 30th of April.
Regards
The DStv Hellopeter Team
Your account had an outstanding amount of R899.80 in February when it was disconnected. This outstanding amount was set as a bad debt write-off which was later charged to your account on the 8th of April 2020.
The amount was then collected via debit order on the 30th of April.
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply02 May 2020, 18:29
Official
Hi Anita,
Your account had an outstanding amount of R899.80 in February when it was disconnected. This outstanding amount was set as a bad debt write-off which was later charged to your account on the 8th of April 2020.
The amount was then collected via debit order on the 30th of April.
Regards
The DStv Hellopeter Team
Your account had an outstanding amount of R899.80 in February when it was disconnected. This outstanding amount was set as a bad debt write-off which was later charged to your account on the 8th of April 2020.
The amount was then collected via debit order on the 30th of April.
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 May 2020, 18:30Hi Anita,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply02 May 2020, 18:30
Official
Hi Anita,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,
AM
Anita M's updateReviewer Update
02 May 2020, 19:06My account did not have an outstanding amount. I stopped debit orders with you in December 2018. This was when I finished paying for my decoder. In 2019, you were still debiting my bank account. I called you and told you to stop debiting my account (ref ***0i210) this was eventually done after me chasing Multichoice for days. So I do not understand when you say I owe you for February,February which year?
AM
Anita M's update02 May 2020, 19:06
Reviewer Update
My account did not have an outstanding amount. I stopped debit orders with you in December 2018. This was when I finished paying for my decoder. In 2019, you were still debiting my bank account. I called you and told you to stop debiting my account (ref ***0i210) this was eventually done after me chasing Multichoice for days. So I do not understand when you say I owe you for February,February which year?
AM
Anita M's updateReviewer Update
05 May 2020, 19:00Please can you respond to my above message. Or should I go public on hello Peter again for me to get a response?
AM
Anita M's update05 May 2020, 19:00
Reviewer Update
Please can you respond to my above message. Or should I go public on hello Peter again for me to get a response?
AM
Anita M's updateReviewer Update
17 May 2020, 11:30Regarding your response that my account had an outstanding balance of R899.80 in February, that is not true. My account did not have an outstanding amount. I stopped my debit order with you in December 2018. This was when I finished paying for my decoder. In 2019, you were still debiting my bank account. I called you and told you to stop debiting my account (ref **********0i210) this was eventually done after me chasing Multichoice for days. So I do not understand when you say I owe you for February,February which year? I called your call centre last week. The agent looked at my account and said that my account had been billed in error and she would escalate my issue to the accounts department (ref ***0i237) I have not heard from anyone since then. Please can you reverse and cancel this debit order. I HAVE NOT BEEN USING YOUR SERVICES SINCE 2019, PLEASE CHECK YOUR RECORDS AND GIVE ME BACK MY MONEY AND STOP THIS ********** ACT!
AM
Anita M's update17 May 2020, 11:30
Reviewer Update
Regarding your response that my account had an outstanding balance of R899.80 in February, that is not true. My account did not have an outstanding amount. I stopped my debit order with you in December 2018. This was when I finished paying for my decoder. In 2019, you were still debiting my bank account. I called you and told you to stop debiting my account (ref **********0i210) this was eventually done after me chasing Multichoice for days. So I do not understand when you say I owe you for February,February which year? I called your call centre last week. The agent looked at my account and said that my account had been billed in error and she would escalate my issue to the accounts department (ref ***0i237) I have not heard from anyone since then. Please can you reverse and cancel this debit order. I HAVE NOT BEEN USING YOUR SERVICES SINCE 2019, PLEASE CHECK YOUR RECORDS AND GIVE ME BACK MY MONEY AND STOP THIS ********** ACT!