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Melita M

1 reviews | Active since Jun 2017

01 Feb 2023, 09:07

DSTV MUTLICHOICE

<div>I have a contract with Multichoice and am paying R633.00 monthly by debit order, but in December they deducted R1030.00 and they don't know why and have no explanation why i was charged more for December, my query has been escalated since the beginning of January but nothing was done to resolve my query clearly there is some kind of ***** happening since they also don't know what is happening i have spoken to Asanda Mdila, Asanda Nkohla and others which i did not take their names, today i spoke to Sinenhlanhla Ngidi who was completely clueless, ohhh what an *********** person i spoke to. my services have been disconnected for the R329.00 which was **********ly charged on my account can someone please fix this for me i do not know what to do anymore.</div>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Feb 2023, 09:11
Official
Hi  Melita, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards.
DStv: Hello Peter Team 

Best regards,

MM
Melita M's update01 Feb 2023, 10:34
Reviewer Update
I called Multichoice back because i was frustrated that my services were disconnected and got through to a consultant by the name of Lamla Ngidi i wish that all the consultant's were like her what a humble and helpful soul she managed to resolve my query and promised to work on it until its resolved, she listens and goes an extra mile to help customers Thank you very much Lamla Ngoqi i hope you get the recognition you deserve at work for your excellent services.