SS
Suyanne S
1 reviews | Active since Jul 2009
23 Feb 2021, 15:08
***** and unauthorised debit orders
My father cancelled his dstv in 2018. At the beginning of the month I realized that dstv has been debiting his account from June 2020. The amount doesn't even stay the same but varies. My father phoned and they stated they will investigate. On the 19th I phoned and was told the query would be escalated. Now today the 23rd still no feedback. No phone call, no email. Query has still not even been looked at. Blatant ***** and *******ion as we did not activate any dstv account and yet has now paid a total of R6202.00 I tried phoning yet the staff is unable to help and unable to give any answers. Maybe I should just take legal action and open a case of ***** and theft
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Feb 2021, 15:24Hi Suyanne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Feb 2021, 15:24
Official
Hi Suyanne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
SS
Suyanne S's updateReviewer Update
05 Mar 2021, 07:54So DSTV contacted me and explained that their system just automatically reconnected our account. It just doesn't sound right but that was their excuse.
So dstv apologised and confirmed that the money would be refunded within 7 days. I gave them 7 business days and suprise, no money was paid back.
So dstv admit they were wrong.
Dstv confirm money to be paid back.
Dstv yet again failed to keep their promises.
Utterly disgusted with dstv.
So dstv apologised and confirmed that the money would be refunded within 7 days. I gave them 7 business days and suprise, no money was paid back.
So dstv admit they were wrong.
Dstv confirm money to be paid back.
Dstv yet again failed to keep their promises.
Utterly disgusted with dstv.
SS
Suyanne S's update05 Mar 2021, 07:54
Reviewer Update
So DSTV contacted me and explained that their system just automatically reconnected our account. It just doesn't sound right but that was their excuse.
So dstv apologised and confirmed that the money would be refunded within 7 days. I gave them 7 business days and suprise, no money was paid back.
So dstv admit they were wrong.
Dstv confirm money to be paid back.
Dstv yet again failed to keep their promises.
Utterly disgusted with dstv.
So dstv apologised and confirmed that the money would be refunded within 7 days. I gave them 7 business days and suprise, no money was paid back.
So dstv admit they were wrong.
Dstv confirm money to be paid back.
Dstv yet again failed to keep their promises.
Utterly disgusted with dstv.