***** and lack of service

On the 5th January 2022 at 00:15 an online payment was generated for my dstv account on the 05th January 2022 at 13:00 same day another online generated payment was done from my account. I phoned DSTV and explained that what had happend as of up to date i have had numerous emails back and forth with their billing department. Explaining what had happened they keep on stating that only one payment reflects and not the other one i have sent them all the documents they requested and it is as if they don't understand how their own system works i am fedup and had enough i even told them that how can one payment reflect but not the other one its just guves me red flags that there is some type of ***** going on there in perspective i should be in credit this mont because of double payment i dod not ask for refund i just said credit my account. And they cant do that. My next step Dstv is the consumer board with all relevant mails and correspondence between myself and your institution and the thousands of different agents replying back on one matter and that could not solve a simple thing. O and just to inform Dstv on this platform i am now requesting a refund because of lack of service i ha e canceled my subscription i am done. No wonder you are lossing so many customers.