***** and false advertising

I have been a customer with DSTV for years. Each month a debit order is run successfully against my account. I had/have a PVR decoder that doesn't access Box office and each time it is switched on it needs to be rebooted. After various calls and the Decoder taken in to a registered supplier it was still not working.I eventuality stopped my debit order due to non service. I was informed by the consultant that I should upgrade to a Explorer. Four escalation called was lodged to have it installed. The contract was based on the set premium for the 24 moths (being a premium client).<br> <br> Today a installer arrived at my house and installed the latter - with a cost of R3400, excluding the monthly DSTV cost , totally contradictory to the add and call center advice - which application was lodged within time.<br> <br> As imagined i was upset and the agent Yaba Blay promised me that management will call me as she agreed that that never occurred. - once again empty promises.<br> <br> Contrary to the add placed i had to pay the R3400, plus the increased levy on the explorer.<br> <br> Your are welcome to contact me on *** - ill supply you with all the documentation. So hate it when educated people bw as Plebs.