***** against my account

I signed up for the R899 price lock and I was told that should I put an extra view-I will not pay anything extra since it’s inclusive to DStv premium price lock - I’ve been calling Multichoice almost every day since they debited an incorrect amount...and no one is taking me serious! This is *****—-oh after taking a huge amount from my account, they decided to refund me with R105.00 DStv I want all my money back and stop doing as you please on my bank account.