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My name is Esther Nomhle Man***i, Identity *** Dstv number ***6. On the 17th December 2019, while i was in kzn rural arears, i received a message that my decoder is closed because i am owing R 839.00, I was surprised because i was only short with R 90.00.

On the 22 October 2019, i paid R1000.00 and on the 23 or 24 October 2019, i called the call center and i spoke to Kamohelo who advised me that someone by the name of sibusiso called and changed to premium while i am on compact, Kamohelo adviced me that he has escalated this issue to his team leader and told me that they have changed it to compact but now next months i have to pay R660 for what? can this issue be dealt with immediate effect, it means dstv is no longer safe as anyone can do any changes on my decoder without my knowledge, how can the call center agent change my view from compact to premium without my knowledge worse by someone i do not know. ***