SM
Sithuli M
1 reviews | Active since Dec 2019
23 Nov 2022, 08:59
*****
I called on the 19/11/22 to reconnect my services after 5 months of being disconnect because I was out of the country, and only to be advised that I had a contract and I was charged R180 for cancellation which I was not aware because I bought my PVR decoder for cash many years ago. Now my services are amounting to R945.00 outstanding. I don't have a contract with multichoice, In Feb after I claimed for my insurance a consultant told me to opt for debit order mandate as I will save R50 for me subscription. I laid a complain on Saturday and I was told the TAT is 24hrs to date no one has contacted me.
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Replies (1)0
Replies (1)DStv (MultiChoice)'s replyOfficial
23 Nov 2022, 09:19Hi Sithuli,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Nov 2022, 09:19
Official
Hi Sithuli,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
