SM
Sithuli M

1 reviews | Active since Dec 2019

23 Nov 2022, 08:59

*****

I called on the 19/11/22 to reconnect my services after 5 months of being disconnect because I was out of the country, and only to be advised that I had a contract and I was charged R180 for cancellation which I was not aware because I bought my PVR decoder for cash many years ago. Now my services are amounting to R945.00 outstanding. I don't have a contract with multichoice, In Feb after I claimed for my insurance a consultant told me to opt for debit order mandate as I will save R50 for me subscription. I laid a complain on Saturday and I was told the TAT is 24hrs to date no one has contacted me.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Nov 2022, 09:19
Official
Hi Sithuli, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team