*****

This review is regarding my Multichoice DSTV account.

I checked my Bank Statement and picked that my Multichoice DSTV that I normally pay R693 monthly had increased for the month of July 2022 from the normal R693.00 to a new debit order amount of R1,244.44 that I didn’t authorise.

I Called the DSTV call center *** on the 04 August 2022 and spoke to Nonhlanhla 14:45 ref no. ***4-I384. She advised me as per her manager Cat Mojaje I need to visit the Walk in Center to get help with my DSTV account that was **********ly debited an amount of R1,244.44 as they are not sure if I’m the rightful owner of the account.

Manager who couldn't assist is CAT Mojaje.

I went to the Multichice DSTV branch in Randurg at 10:30 on the 05 August 2022 and I was assisted by Zareth. She helped with swapping my damaged decoder and provided me with a new one decoder. She promised that she will log a case to have the unauthorised R1,244.44 debited from my account reversed and that only the normal monthly R693.00 should be debited promised to get back to me in the next 24-48 hrs and I never heard from her ever since until today.

I decided to Call at 15:45 date 12/08/22 for 20 min to the call center no. ***. I spoke to Anga under this ref no. ***4-I398 she promised that she will escalate the matter for me to get a refund and to have the amount never to be debited again and nothing happened and I still haven’t heard from her to this day. I also asked to speak to the manager she told me that her manager Tevin Godfrey who is in a meeting and I haven’t had any call from him.

I called the call center no. *** for a follow up and spoke Benjamin @10:52 16/08/2022 undder this ref no. ***4 - I404 he advised that he can't do anything and will transfer me to the cancellation to cancel the holiday bouquet package. He also advised that he will escalate my request for investigations. Second ref no. ***9 is for billings department for to investigated. TAT 24-48

I was transferred to Naomie in cancellations ***4 - I408 11 min on a call on the 16/08/2022. She advised that she has cancelled the excess package that I don’t know off and will log a request for a refund. I waited for her call back to this day still.

I decided to call them on *** and got hold of Mpumelo in cancellations on the 19/08/2022 stayed on the call 17 min and the line got cut. He called me back and advised that the subscription shows that is reactivated after it was cancelled by Naomie, he will escalate this to his manager and will keep me posted on any developments.

I decided to call them on *** and spoke Maseroke in cancellations ref no. ***4 - I425 on the 23/08/2022 she advised that she will not assist I must reverse the debit orders on my side as there’s nothing they can do for me. I’m the one that app**** for the services and that is why I’m billed R1,955.15 for the 20 August 2022 and now the money has increased and they will continue to bill me as they act upon my instruction.

I decided to reverse the two exorbitant debit order for R1,244.44 for July & R1,955.15 for August 2022 as I was advised by Maseroke as I can’t afford these amounts. Now they say I’m owing them R3,199.59 which is practically impossible, I should pay the R1,386.00 (Made up of the July R693.00 + August R693.00 monthly subscription amount). I’ve been a customer for more than 15 years paying them holistically and this is the gratitude they show towards me and de***** me.