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natasha M
1 reviews | Active since Oct 2015
07 Jun 2018, 14:22
*****
I called in a month ago about how much was my balance on my account the next thing i see a debit order going on. I never authorised debit order as i pay ising eft and im quite comfortable. My issue js who authorized it and how did multichoice get hold of my banking details cause i didn't provide them nobody gave me answers
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Jun 2018, 08:03Dear Natasha
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jun 2018, 08:03
Official
Dear Natasha
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Jun 2018, 11:01Good day Natasha
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We currently investigating your concerns with relevant department for urgent resolution.
We confirm that your method of payment is cash and your payment date is on the 31 of every month.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply14 Jun 2018, 11:01
Official
Good day Natasha
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We currently investigating your concerns with relevant department for urgent resolution.
We confirm that your method of payment is cash and your payment date is on the 31 of every month.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,