1 reviews | Active since Nov 2019
Frastrating
I have two decordes and paid for only one decorder as quoted by consultant. Tried to activate using WhatsApp bot. Unfortunately, it activated a wrong one and I chose correct option. Since Thursday I cannot watch TV because wrong decorder is active and that is in free State and I'm in Joburg. Calling contact centre could not help as I will keep on buying airtime now and then because I'm caller number 400. Your WhatsApp bot is completely a robot and cannot assist. How do I spent R300 for airtime and still can't get hold of the agent? This is painfully and disregard customers. Was online on your website site still no help. I explored all different avenues to get help but still no help. Went on Facebook DM still no help. How do I get helped. Please advice.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we have reconnected decoder H*** - *** and disconnected the services on V*** - ***, as per your request.
We trust that all is now in order and that and that your faith in MultiChoice can be restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we have reconnected decoder H*** - *** and disconnected the services on V*** - ***, as per your request.
We trust that all is now in order and that and that your faith in MultiChoice can be restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,