1 reviews | Active since Apr 2015
Fradulent advertising
I made an upgrade to Dstv compact plus and I was promised to pay the promotion fee of 470 for 3 months then on the 4tj month should I continue to use the package I will have to pay the normal fee of R489. I was debited the full amount including my insurance and the total was R543. I called them on the 3rd August and the consultant advised that the accounts department will reverse back the extra R59 or I will be given another month of the extra special. I called again the 2nd time on the 5th the consultant advised that their system had issues and it debited all the customers who upgraded the extra amount her TL will call me back later. Till this day I don't have any feedback, my money is not refunded
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly note, we tried getting in touch with you on ***, however to no avail. Please provide us with an alternative number on which to contact you and provide a time of convenience to you.
Please send this information via email to ***, include your account details and we will assist you accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly note, we tried getting in touch with you on ***, however to no avail. Please provide us with an alternative number on which to contact you and provide a time of convenience to you.
Please send this information via email to ***, include your account details and we will assist you accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
So no senior to assist while I'm s using my woe to money to call the center.
Their QA needs to asses the this call because I'm on the call and talking to myself, the Agent put the phone aside and on mute as she is not responding
So no senior to assist while I'm s using my woe to money to call the center.
Their QA needs to asses the this call because I'm on the call and talking to myself, the Agent put the phone aside and on mute as she is not responding