Fouming at the mouth

Extra view in perfect working order. All of a sudden not working. Spent hours on cell phone trying to sort problem. Every consultant gives different answers. After hour listing to the 'Happy' song problem seems to be sorted TILL the next day.....same routine!!!!! Needless to say they check if account is paid and confirm account is paid just for the next day consultant to tell me its not!!! How can that happen if i pay per debit order anyway..... Now i hear a reverse of payment was made WHO ON EARTH DID THIS!!! They refuse to activate for account in arrears with R200 odd rand on 29th of month. Just not make sense. Wish we had competiton company. Cant win with monopoly. AND WE Have to look at so many reruns. Beyond pathetic!!!