Formal Complaint Regarding Unacceptable Treatment of My Father by DStv Agent

Dear DStv Customer Care,

I am writing to formally express my deep disappointment regarding the manner in which my father, a pensioner, was treated by one of your agents who contacted him on Tuesday 30 September 2025.

During the call, the agent allegedly stated that unless my father upgrades to a new decoder and pays an additional premium of over R200, his current subscription would be discontinued. This approach is both misleading and threatening, and I find it completely unacceptable, especially towards an elderly customer. Such conduct is not in line with the Consumer Protection Act, which safeguards consumers against coercion and unfair treatment.

I therefore request a thorough investigation into the conduct of the agent and a formal apology to my father for the distress caused.

Furthermore, my father has requested that I, his daughter, be the primary contact person for any future correspondence or communication on this matter. He should not be subjected to threats or undue pressure at his age.

I trust that DStv/Multichoice will handle this matter with the seriousness it deserves and provide us with a prompt response.

Kind regards,