Forget Customer convenience, but fine for DSTV!

We have a number of DSTV subscriptions & contracts paid via debit order.All of which we have had for many years (NB DSTV ...Old, reliable customer!)<br> Some bright spark in accounts / policy has now decided on a rather onerous procedure, for which no doubt he / she has had a salary increase.<br> Subscribers who have holiday contracts, may no longer include this subscription in their debit order. Process involves...<br> Step [URL Removed] logging onto webpage & registering.<br> Step 2. submitting credit card details.<br> Step 3. Phoning call centre to discover whether they have received these.<br> Step 4. Paying an arbitrary amount.<br> Step 5. Topping up when one has arbitrarily discovered one is low on funds<br> Obviously this system works for DSTV, and obviously their customers have copious free time to phone call centres etc.<br> Any other dissatisfied customers out there?