Forget about getting a refund from Multichoice

I decided to insure my decoders earlier this month but cancelled 2 days later. When I took up the insurance I had to make a pro-rata payment until the end of this month which I did. The refund due to me when I cancelled was processed and then reversed so I never received it. I've called twice and explained to a call centre person only to be put hold for 20 minutes and then their phone hangs up. I've sent numerous emails to *** only to be answered by the same person everytime who just copies and pastes the same answer over and over without investigating. Seems it's impossible to get a refund so be careful about making pro-rata payments if you not 100% sure you need the insurance.