Forever Bad customer service

I have a monthly subscription linked to my DSTV account being paid every 25th of the month IV been quering my showmax that has been active but not playing with no luck today I chatted with a gentleman/Lady on chatbot by the name of IS/Viwe who told me to delete the subscription and subscribe again.which I asked if it wont charger me she/he said no.I was quoted an amount of R188 with pro rata after not watching showmax the whole month of paying.the person aguid to say I should upgrade to the new showmax which I advised Iv been using for the past 3months even sent a screen short.He/she continued making me a fool to say its not the new show max advised that I should accept the quote and I won't be charged which Im now sitting with an account thats awaiting payment.the person sounds like someone who doesn't know their product.iv been using dstv for over 10years and I know how to navigate but Im being told repeatedly to to what I did can I have this thing sorted I cannot be charged twice because of *********** agents who dont know how to do their work.unsubcribing was the worst resolution she/he would come up with.