1 reviews | Active since Feb 2014
<p>Firstly i had problems with the billing on my account which was sorted out.</p> <p> </p> <p>Recently i took out the explora at R89 a month which was supposed to be debited which never was,So i would pay my decoder and subscription via EFT everymonth.</p> <p>This morning i get a call from a DSTV rep requesting my banking details as she would like to Debit me for the Decoder and at the same time forcing that i should pay my subscription via Debit Order and i'll go onto a price lock the more i tell her that i would prefer paying my subscription via EFT the more she is insisting that i should go over to the price lock.</p> <p> </p> <p>Im not on pricelock for a Reason and the package that im on doesnt support the pricelock and if i would like to change my subscription i will be binded by the 24 month agreement.Im fed up my second complaint in one week-So close to cancelling this service.</p>
Dear Britney
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Britney
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Britney
Thank you for taking my call today.
As discussed, the monthly subscription for your account is R663.00. This balance includes:
The payment date for the account has been changed to the 02nd of every month. For this reason, the account owes R280.33 which is due for payment.
I'm glad that we could clarify the misunderstanding regarding your DStv account.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Britney
Thank you for taking my call today.
As discussed, the monthly subscription for your account is R663.00. This balance includes:
The payment date for the account has been changed to the 02nd of every month. For this reason, the account owes R280.33 which is due for payment.
I'm glad that we could clarify the misunderstanding regarding your DStv account.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
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