TM
Tahira M
1 reviews | Active since Nov 2013
10 Mar 2016, 21:00
Forced to stay with DSTV
Unhappy with the fact I give my I.D number to an automated system that doesn't link me to my account then I must give a consultant my I.D number again cause he does not know where my I.D number goes to I'm not desperate for a service to be giving I.D is not a safe thing and especially when people can not explain where its going too. I was on the call for over 40 mins cause a consultant on FB gave me an incorrect number to pay my account. I had no DSTV for the day and the Supervisor alone AlBSO has no ways of dealing with a customer.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Mar 2016, 12:05Hello mahomed1984,
We hope you will accept our apology for the delayed response and the poor customer experience.
Your feedback will be forwarded to the relevant department regarding our automated system. It's important that our consultant is given your identity number for security purposes.
According to our records, your payment has been allocated into your account and the service is active. The reconnection fee charged was reversed as well.
We sincerely apologise for any inconvenience caused in this regard.
Thank you taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response and the poor customer experience.
Your feedback will be forwarded to the relevant department regarding our automated system. It's important that our consultant is given your identity number for security purposes.
According to our records, your payment has been allocated into your account and the service is active. The reconnection fee charged was reversed as well.
We sincerely apologise for any inconvenience caused in this regard.
Thank you taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply12 Mar 2016, 12:05
Official
Hello mahomed1984,
We hope you will accept our apology for the delayed response and the poor customer experience.
Your feedback will be forwarded to the relevant department regarding our automated system. It's important that our consultant is given your identity number for security purposes.
According to our records, your payment has been allocated into your account and the service is active. The reconnection fee charged was reversed as well.
We sincerely apologise for any inconvenience caused in this regard.
Thank you taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response and the poor customer experience.
Your feedback will be forwarded to the relevant department regarding our automated system. It's important that our consultant is given your identity number for security purposes.
According to our records, your payment has been allocated into your account and the service is active. The reconnection fee charged was reversed as well.
We sincerely apologise for any inconvenience caused in this regard.
Thank you taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah