Forced to pay twice in one month!!!

I have been using Nedbank internet banking (my ebills) to pay DSTV for over a year now unlike a normal EFT there is no pdf proof of payment I send to myself the bank statement is my only proof of payment. This December I made my payments as usual and it appears on my statement as debited as usual except I keep getting disconnected. They asking for a proof of payment which I have to go nag the bank to produce because apparently the statement is not enough. I have spoke to three different consultants and even sent my statement to one of them and through this much effort the incompetence is just so apparent. If I am not able to prove this payment I am canceling this s***t subscription. They expensive for nothing.

DSTV needs to announce to everyone when they no longer use these bank approved means of payments. Now though my own efforts, my time and energy I have to spend more money trying to prove I paid R249 subscription.

If you can don't use this s***t service. It a total waste