CN
Calhan N

1 reviews | Active since Nov 2015

30 Nov 2015, 17:24

Forced to pay for service no longer wanted

I called the call centre to cancel my DSTV subscription as it is the last day of the month and dstv is paid a month in advance. I asked that my subscription be cancelled as of tomorrow and they refused stating that because my debit order is on the 26th of every month, they can only cancel on yhe 26th. Why should I as a consumer be forced to pay for a sevice I no longer want. This is also the 3rd time that I am asking for the service to be cancelled.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Dec 2015, 10:19
Official
Hello Calhan25@,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team