FORCED TO PAY FOR A SERVICE NOT BEING USED

Multichoice never stops surprising me! I usually pay the new months subscription a good week before the new month starts. My family and I went away the last week of April into the 1st week in May.. After making paymet for May. When we returned for some reason our dish was not connecting. We tried fixing it but it seems we need an installer to come out to the property. I called Mulitchoice advising them, that we have not used the service at all for the Month of May and would like to be disconnected until we sort out the problem. I advised them we will pay for 8 days even tho we have not used the service but would not like to waste any more money on a service we not using. The response was that \you can only disconnect at the end of a month". I then asked that I be down graded to a lower package to minimise our loss. I was then advised that downgrades can only happen at the end of the month too. So basically they telling a client who has been with them for 10 years\""we don't care that you not using the service as long as we get our subscription fee\"" Funny how they are prepared to do upgrades at any time of the month!"""