Forced to pay

Hello I am a price lock client and since September 2019 I have being having issues with my dstv, they debited me double amount however the debit order did not go through because I only had amount for my actual amount which is R550, then the next thing I tried calling them and was told that price lock team has no direct line they will call me back, which I waited the next thing I was disconnected on the 10th , I want to the agency and they reviewed my account and told me the same thing the call center agent told me that there has been a fault to all their price lock members and most of them were double debited and also disconnected, they apologize. An escalation was sent to price lock team to call me but they did not, I waited until the 25 with no services and no phone call, until they finally called me on the 25th, the lady apologized and said I must go pay manually at their supporting paying points an amount of R560 and she said when I have paid I should call the call center for them to reconnect me, which I did however the call center agent advised there is still an outstanding amount of R800 and something I explained to the agent the situation an she escalated and reconnected my subscription, 2 days later I was disconnected again my payment date is the 02nd of every month I called and they escalated again and reconnected my services, on the 2nd Oct they didn't debited again and I paid manually again using my absa app, same day I was disconnected again, I called same story and same thing was done, 2 days later disconnected again , same story I called and they escalated again. Today the 12th of October I got a call from the call center escalations department telling me that I owe Multichoice money for September 2018 which apparently my services were active but I did not pay so they say, to my surprise before I upgraded to price lock they advised I must make sure I do not owe them anything which I made sure of it, in September I never had an active account because I was waiting for my explora to be installed and activated, please someone explain to me how fo I owe multichoice money for a standard recorder if I did not have active subscription yet the agent was so rude an insisted I must pay or else they will disconnected my explora, she even said I do not owe explora decoder I only owe the other decoder for September , how is it possible? How can multichoice see this problem after 1 year? Please explain my numbers ***. I am very frustrated smartcard no*** please fix this issue before I take this case to court because I am not paying for something I am not aware of.