SS
Shane S
1 reviews | Active since May 2011
20 Sept 2023, 11:40
Forced to cancel DSTV after equipment change
My Explora HDD stopped working and took this to Multichoice service center. Was told I need to upgrade both the Explora and the PVR which was used in one bedroom. They could not provide me with the second decoder until I returned the (obsolete) PVR. 2 weeks later I returned the PVR to their offices and received a new decoder which connected to the new Explora (Ultra). It has been hours now with the installers. I'm not sure how/why they update their devices only to make the installation more of a nightmare. Why can you not research new devices which makes life easier for your former customers? We are being forced to cancel DSTV because of this.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Sept 2023, 11:42Hi Shane Sing,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Sept 2023, 11:42
Official
Hi Shane Sing,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SS
Shane S's updateReviewer Update
21 Sept 2023, 09:50Hi there,
The Saga continues... 24 hours later and installation is still not completed. They needed a cable/connector to complete the installation and promised to be here at 9am this morning. They apparently have told multichoice that the installation is complete but this is not the case. Now the installer has his cellphone off. Please help us (we are in Jukskei Park):
Name of the installation company: TMS Logistics & Trading CC
Accreditation Number: ***0MC
Technician Name: Ndango Junior Momo
Technician Qualification Number: MCC***TR22
The Saga continues... 24 hours later and installation is still not completed. They needed a cable/connector to complete the installation and promised to be here at 9am this morning. They apparently have told multichoice that the installation is complete but this is not the case. Now the installer has his cellphone off. Please help us (we are in Jukskei Park):
Name of the installation company: TMS Logistics & Trading CC
Accreditation Number: ***0MC
Technician Name: Ndango Junior Momo
Technician Qualification Number: MCC***TR22
SS
Shane S's update21 Sept 2023, 09:50
Reviewer Update
Hi there,
The Saga continues... 24 hours later and installation is still not completed. They needed a cable/connector to complete the installation and promised to be here at 9am this morning. They apparently have told multichoice that the installation is complete but this is not the case. Now the installer has his cellphone off. Please help us (we are in Jukskei Park):
Name of the installation company: TMS Logistics & Trading CC
Accreditation Number: ***0MC
Technician Name: Ndango Junior Momo
Technician Qualification Number: MCC***TR22
The Saga continues... 24 hours later and installation is still not completed. They needed a cable/connector to complete the installation and promised to be here at 9am this morning. They apparently have told multichoice that the installation is complete but this is not the case. Now the installer has his cellphone off. Please help us (we are in Jukskei Park):
Name of the installation company: TMS Logistics & Trading CC
Accreditation Number: ***0MC
Technician Name: Ndango Junior Momo
Technician Qualification Number: MCC***TR22