SR
Sanusha R
1 reviews | Active since Dec 2009
05 Oct 2015, 16:22
Forced into upgrade
Up until yesterday I had a fully functioning PVR decoder which just stopped working. We came into the walk-in center today and were told that there is no soft wear upgrade for this decoder and I have to by the Explorer. At no point did DSTV ever advise me that my decoder would be non-functioning due to them not being able to give me the upgrade in software. This is ridiculous. I am being forced to buy something I do not need. Too add to this your staff are rude and unhelpful. Please cancel my account and refund any money due to me. I hope you are investigated for you underhanded tactics. Your walk in center confirmed it is a software issue and DSTV cannot assist me!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Oct 2015, 11:08Hello San28,
Please accept our apology for the delayed response and the poor customer experience you received from our staff.
MultiChoice will not be able to repair the SDPVR decoder as the parts are not available any more. These decoders can't cope with the growing number of DStv services on offer, even though they were able to many years ago. We'll also not be able to continue supporting the software on these decoders.
When your SDPVR was first released, we only had a handful of channels on DStv, there are now over 100. Your SDPVR has reached the stage where it won't be able to cope much longer with the growing number of services. Your decoder may experience missing channels, an incomplete TV guide or even freeze-ups. Also, we're launching a new satellite at the beginning of 2017, which will position our channels on low and high band frequencies. Unfortunately the SDPVR decoder can only get low band frequencies. This means that you will loose out on any channels made available on high band.
We confirm that your DStv service has been disconnected. Please refer to your personal email address regarding your refund.
Thank you for taking the time to contact us.
Regards
Dinah
Please accept our apology for the delayed response and the poor customer experience you received from our staff.
MultiChoice will not be able to repair the SDPVR decoder as the parts are not available any more. These decoders can't cope with the growing number of DStv services on offer, even though they were able to many years ago. We'll also not be able to continue supporting the software on these decoders.
When your SDPVR was first released, we only had a handful of channels on DStv, there are now over 100. Your SDPVR has reached the stage where it won't be able to cope much longer with the growing number of services. Your decoder may experience missing channels, an incomplete TV guide or even freeze-ups. Also, we're launching a new satellite at the beginning of 2017, which will position our channels on low and high band frequencies. Unfortunately the SDPVR decoder can only get low band frequencies. This means that you will loose out on any channels made available on high band.
We confirm that your DStv service has been disconnected. Please refer to your personal email address regarding your refund.
Thank you for taking the time to contact us.
Regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Oct 2015, 11:08
Official
Hello San28,
Please accept our apology for the delayed response and the poor customer experience you received from our staff.
MultiChoice will not be able to repair the SDPVR decoder as the parts are not available any more. These decoders can't cope with the growing number of DStv services on offer, even though they were able to many years ago. We'll also not be able to continue supporting the software on these decoders.
When your SDPVR was first released, we only had a handful of channels on DStv, there are now over 100. Your SDPVR has reached the stage where it won't be able to cope much longer with the growing number of services. Your decoder may experience missing channels, an incomplete TV guide or even freeze-ups. Also, we're launching a new satellite at the beginning of 2017, which will position our channels on low and high band frequencies. Unfortunately the SDPVR decoder can only get low band frequencies. This means that you will loose out on any channels made available on high band.
We confirm that your DStv service has been disconnected. Please refer to your personal email address regarding your refund.
Thank you for taking the time to contact us.
Regards
Dinah
Please accept our apology for the delayed response and the poor customer experience you received from our staff.
MultiChoice will not be able to repair the SDPVR decoder as the parts are not available any more. These decoders can't cope with the growing number of DStv services on offer, even though they were able to many years ago. We'll also not be able to continue supporting the software on these decoders.
When your SDPVR was first released, we only had a handful of channels on DStv, there are now over 100. Your SDPVR has reached the stage where it won't be able to cope much longer with the growing number of services. Your decoder may experience missing channels, an incomplete TV guide or even freeze-ups. Also, we're launching a new satellite at the beginning of 2017, which will position our channels on low and high band frequencies. Unfortunately the SDPVR decoder can only get low band frequencies. This means that you will loose out on any channels made available on high band.
We confirm that your DStv service has been disconnected. Please refer to your personal email address regarding your refund.
Thank you for taking the time to contact us.
Regards
Dinah
Best regards,